What do I do if I receive an email saying my order was delivered, but I can’t find the package?

If your tracking information shows that your package was delivered, but you can't find it:

• First, verify your shipping address. To do this, locate your tracking number in your shipping confirmation email or log into your account and check your order history.
• If the address is incorrect, please contact customer service. If the shipping address is confirmed to be correct, please check for a notice of attempted delivery, and check the carrier tracking to see where it has been delivered (i.e. porch, garage).
• Look around the delivery location for your package.
• Check to see if someone else accepted the delivery like a neighbor or another household member unless you have health or safety concerns.
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive packages.
• If you still can not locate your package please reach out to the carrier.