If you’re unhappy with your purchase for any reason, you may return it with its original packaging to any Hudson’s Bay store, or ship it back to our warehouse with proof of purchase. Refunds and exchanges are not permitted after the allowable return period or without an original receipt.
14-Day Policy
Select large items available for purchase through thebay.com and which are not eligible for in-home delivery, including select furniture, mattresses, major appliances, barbecues, select patio furniture, fitness equipment and select outdoor play, may be returned within *14 days for a refund issued to the original tender. After 14 days, these items become final sale. Please note, there is no extended return policy for items purchased with a Hudson’s Bay Credit Card or Hudson’s Bay Mastercard.
Please ask your store associate whether your desired item is eligible for return/exchange prior to completing your purchase.
Standard-size merchandise (received via Parcel Delivery) may be returned within up to *30 days of purchase for a refund issued to the original tender.
If you purchased your standard-size merchandise with a Hudson’s Bay Credit Card or Hudson’s Bay Mastercard, you have within up to *90 days to receive a full refund on your card.
All non-medical face mask sales are final.
All baby gear products must be returned unopened and in their original packing. All car seat and breast pump sales are final.
Jewellery and home electronics may only be returned within up to 30 days after purchase and become final sale after this time period.
Refunds and exchanges are not permitted after the allowable return period or without an original receipt.
*Final Sale: Clearance items reduced to 0.96 cent endings, underwear and swimwear (when hygiene liner is removed), car seats, breast pumps and face coverings.
A small number of heavily discounted items may have moved to our final clearance category, in which case they are not eligible for a refund, exchange or store credit.
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