What is your exchange policy for major home purchases?

All returns and exchanges are subject to a 20% restocking fee. Delivery and installation fees are non-refundable. Any returned amount will be applied to the original tender. Original receipts are required for exchanges or returns. For mattresses and box springs, we offer a Sleep Comfort Guarantee: after a 30-day in-home adjustment period, but prior to 61 days from the date of delivery of your mattress and/or box spring, we will provide you with a one-time exchange to correct comfort issues, whether for mattress comfort or box spring height.

Please note that delivery charges will apply to your new selection. Special orders are final sale and not eligible for return or exchange. We allow a grace period of 48 hours from the time of purchase to cancel or change your order without penalty. If any products are damaged and/or defective, call customer service within 48 hours of receipt. We will arrange for the item to be repaired. If it cannot be repaired, we will provide an exact replacement. If an exact replacement is unavailable, we will offer you a reselection of the same value. RETURN AND EXCHANGE POLICY EXCLUDES “FINAL SALE” ITEMS, FLOOR MODEL MERCHANDISE AND CLEARANCE ITEMS WITH PRICES ENDING IN $.96."